Managed Services

Our team of experts provide a range of outsourced and out-tasked network operational services predominantly in the telecom landscape. A key factor of success is the management and cost attractiveness of personnel across the region which has been scoring excellent reviews from clients and has positioned the company well in the Managed Services segment of the IT portfolio.

Managed IT Operations

BTS Gulf has a long and successful track record of managing the IT operations of local and international customers, which includes the management of servers, storage systems, desktops applications and networks. A core element of Managed IT Operations are Service Level Agreements (SLAs), through which customers transfer responsibility for their IT landscape to BTS Gulf, and on the basis of which the company provides the respective services for customers in a consistent and transparent manner. BTS Gulf Managed IT Operations focus on desktop and data center services, but also include services such as the leasing of experts, selective out-tasking and full outsourcing projects.

Business Process Outsourcing (BPO)

Enterprises looking to achieve high performance by managing costs, reducing risk, promoting collaboration and transparency look to BTS Gulf. As understanding of outsourcing improves and the perception moves from a short-term cost-cutting exercise to driving long-term efficiencies and sustainable success; as well as from single non-core activities to multiple critical processes requiring specialist expertise, BTS Gulf has developed expertise in managing non-core areas of a business function and can be your partner in the effort to improve productivity and achieve lower costs.

Infrastructure Management

BTS Gulf is a full-service infrastructure consulting firm specializing in improving the management, finance, and operations of diverse industries and bridge the gap between their infrastructure needs and financial resources by focusing on efficient management and project delivery strategies, public private partnerships, technology and innovative capital financing.

IT Service Management

BTS Gulf provides a comprehensive “back office” or operational concerns of information technology management. Our expertise across various disciplines has convinced many non-technology companies, to have their significant information technology systems which are not exposed to customers managed by us.

Technology Project Management

BTS Gulf believes in delivering technology consulting services that meet or exceed our client’s business requirements with a commitment to systems performance, reliability, cost efficiency and strategic positioning.

Government Relationship Services

BTS Gulf is recognized in the local market with customers among the top companies in Saudi Arabia. We have an unrivalled resource network developed by actively engaging with the local and international talent pool. With over 3 years of experience in providing just-in-time resources, BTS Gulf have the operational ability to deploy single consultant or entire project teams anywhere in Gulf at unrivalled speed. Our Contract Solution is a huge time saver and predictable TCO for our customers. BTS Gulf GRD (Government Relationship Department) comprises a team of skilled Local professionals with extensive experience and capabilities to provide services related to all government organizations.